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ABSTRACT Objective: To analyze the relationship between mental workload and social support in Primary Health Care workers. Method: This is a quantitative cross-sectional survey with healthcare professionals from Primary Health Care in Rio Grande do Sul, Brazil. Data were collected online between July 2021 and April 2022, using the questionnaire with sociodemographic, employment and healthcare profile information; Job Stress Scale; and Subjective Mental Workload Scale. Data were analyzed with descriptive statistics, Spearman's correlation, chi-square or Fischer's exact test (with statistical significance established at p<0.05) and internal consistency using Cronbach's alpha coefficient. Results: The largest group of workers had an adequate mental workload (48.7%) and there was a prevalence of low social support (57.6%). Mental load had a significant association with having time for leisure (p<0.001) and satisfaction with work (p=0.028). Furthermore, satisfaction with work had a significant relationship with social support (p<0.001). Furthermore, social support had negative and significant correlations with mental load in the health consequences (r=-0.377; p<0.001) and work characteristics (r=-0.192; p=0.008) dimensions. Conclusion: Workers with a high mental workload have a lower perception of social support, which may have an impact on their health, considering work characteristics. Furthermore, aspects of satisfaction and leisure activities should be promoted as a way of promoting quality of life at work.

RESUMEN Objetivo: Analizar la relación entre carga de trabajo mental y apoyo social en trabajadores de atención primaria de salud. Método: Se trata de una encuesta cuantitativa transversal con profesionales de la salud de la Atención Primaria de Salud de Rio Grande do Sul, Brasil. Los datos se recopilaron en línea entre julio de 2021 y abril de 2022 a través de un cuestionario con información del perfil sociodemográfico, laboral y de salud, Job Stress Scale y Escala de Carga Mental Subjetiva en el Trabajo. Los datos fueron analizados con estadística descriptiva, correlación de Spearman, chi-cuadrado o prueba exacta de Fischer (con significación estadística establecida en p<0,05) y consistencia interna mediante el coeficiente alfa de Cronbach. Resultados: Un grupo mayor de trabajadores tenía una carga de trabajo mental adecuada (48,7%) y prevalecía un bajo apoyo social (57,6%). La carga mental tuvo asociación significativa con tener tiempo para ocio (p<0,001) y satisfacción con el trabajo (p=0,028). Además, la satisfacción con el trabajo tuvo una relación significativa con el apoyo social (p<0,001). Además, el apoyo social tuvo correlaciones negativas y significativas con la carga mental en las dimensiones consecuencias para la salud (r=-0,377; p<0,001) y características laborales (r=-0,192; p=0,008). Conclusión: Los trabajadores con alta carga mental de trabajo tienen una menor percepción de apoyo social, lo que puede repercutir en su salud, considerando las características del trabajo. Además, se deben potenciar aspectos de satisfacción y actividades de ocio como forma de promover la calidad de vida en el trabajo.

RESUMO Objetivo: analisar a relação entre a carga mental de trabalho e o apoio social em trabalhadores da atenção primária à saúde. Método: trata-se da pesquisa transversal quantitativa com profissionais de saúde da Atenção Primária à Saúde do Rio Grande do Sul, Brasil. Os dados foram coletados online entre julho de 2021 e abril de 2022, por meio dos seguintes instrumentos: questionário com informações sociodemográficas, laborais e perfil de saúde; Job Stress Scale; e Escala Subjetiva de Carga Mental no Trabalho. Analisaram-se os dados com estatística descritiva, correlação de Spearman, teste Qui-Quadrado ou Exato de Fischer (com significância estatística estabelecida em p<0,05) e consistência interna usando o coeficiente Alpha de Cronbach. Resultados: maior contigente de trabalhadores apresentou carga mental de trabalho adequada (48,7%) e houve prevalência de baixo apoio social (57,6%). A carga mental teve associação significativa com o ter tempo para lazer (p<0,001) e satisfação com o trabalho (p=0,028). Ainda, satisfação com o trabalho obteve relação significativa com apoio social (p<0,001). Ademais, apoio social teve correlações negativas e significativas com a carga mental nas dimensões consequências para a saúde (r=-0,377; p<0,001) e as características do trabalho (r=-0,192; p=0,008). Conclusão: os trabalhadores com alta carga mental têm menor percepção de apoio social, o que pode repercutir na saúde, considerando as características do trabalho. Ainda, os aspectos da satisfação e as atividades de lazer deveriam ser promovidos como forma de promoção de qualidade de vida no trabalho.

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OBJECTIVE: to assess the effect of cardiovascular biofeedback on nursing staff stress when compared to an activity without self-monitoring. METHOD: a randomized controlled clinical trial, carried out with nursing professionals from a university hospital. The intervention group (n=58) performed cardiovascular biofeedback, and the control (n=57) performed an online puzzle without self-monitoring, totaling nine meetings over three weeks. The outcome was assessed using the Stress Symptoms and Work-Related Stress scales, and the biological marker heart rate variability. The generalized estimating equations method was used. RESULTS: the intervention had no effect on self-reported instruments (p>0.050). However, there was an effect of time (p<0.050) on all heart rate variability indicators, demonstrating changes over the sessions. CONCLUSION: cardiovascular biofeedback showed promising results in the biological marker, suggesting that it can be used in nursing staff as a complementary therapy by promoting better autonomic nervous system regulation.

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Abstract Objective: to analyze the implications of the pandemic on the Nursing team's occupational health according to its performance in COVID-19 and non-COVID-19 units. Method: a multicenter and mixed-methods study, with a sequential explanatory strategy. A total of 845 professionals took part in the first stage, answering an electronic form which contained sociodemographic and work-related variables, as well as about the pandemic and their health, in addition to the Self-Reporting Questionnaire. 19 professionals were interviewed in the second stage. The quantitative data were submitted to statistical analysis and the qualitative ones to thematic content analysis, with integration by connection. Results: the pandemic exerted impacts on the professionals' health, both in the COVID-19 and non-COVID-19 areas. However, composition of the teams presented different characteristics between the areas, as well as the risk perceptions and the work demands. Conclusion: the professionals working in areas COVID-19 and non-COVID-19 areas are equally affected, although with different work exposure regarding the requirements at work in the COVID-19 units and the fear of contamination in non-COVID-19 units.

Resumo Objetivo: analisar as implicações da pandemia sobre a saúde ocupacional da equipe de enfermagem conforme a atuação em unidades dedicadas e não dedicadas à COVID-19. Método: estudo multicêntrico, de método misto, estratégia explanatória sequencial. Participaram 845 profissionais na primeira etapa, respondendo a um formulário eletrônico contendo variáveis sociodemográficas, laborais, sobre a pandemia e sua saúde e o Self-Reporting Questionnaire. Na segunda etapa, 19 profissionais foram entrevistados. Os dados quantitativos foram submetidos à estatística analítica e os qualitativos à análise temática de conteúdo, sendo integrados por conexão. Resultados: os impactos da pandemia sobre a saúde dos profissionais ocorreram tanto nas áreas dedicadas como nas não dedicadas à COVID-19. Contudo, a composição das equipes apresentou características distintas entre as áreas, bem como as percepções de risco e das exigências no trabalho. Conclusão: os profissionais que atuam em áreas dedicadas e não dedicadas à COVID-19 estão igualmente adoecidos, mas com exposição laboral distinta quanto às exigências no trabalho nas unidades dedicadas e o medo da contaminação nas unidades não dedicadas.

Resumen Objetivo: analizar las consecuencias que tuvo la pandemia en la salud ocupacional de los enfermeros según si se desempeñaban en unidades dedicadas y no dedicadas al COVID-19. Método: estudio multicéntrico, método mixto, estrategia explicativa secuencial. En la primera etapa participaron en total 845 profesionales que respondieron un formulario electrónico que contenía variables sociodemográficas, ocupacionales, sobre la pandemia y la salud y el Self-Reporting Questionnaire. En la segunda etapa, fueron entrevistados 19 profesionales. Los datos cuantitativos fueron sometidos a estadística analítica y los datos cualitativos al análisis de contenido temático, posteriormente, ambos fueron integrados por conexión. Resultados: los impactos de la pandemia en la salud de los profesionales se produjeron tanto en las áreas dedicadas como en las no dedicadas al COVID-19. Sin embargo, la composición de los equipos presentó distintas características entre las áreas, así como también diferentes percepciones de riesgo y exigencias en el trabajo. Conclusión: los profesionales que trabajan en áreas dedicadas y no dedicadas al COVID-19 se enfermaron por igual, pero tuvieron diferente exposición ocupacional debido a las exigencias que presentaba el trabajo en las unidades dedicadas y al miedo al contagio en las unidades no dedicadas.

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Objetivo: analisar a relação entre o contexto de trabalho das lideranças de enfermagem na pandemia da COVID-19 e o Burnout. Método: estudo de método misto, com uma amostra quantitativa de 64 líderes de enfermagem, de todos os setores de quatro hospitais gaúchos. A coleta de dados ocorreu de agosto a outubro de 2020, após aprovação do Comitê Nacional de Ética em Pesquisa. Foi realizada a análise inferencial dos dados quantitativos (n=64), aplicados os testes de Mann-Whitney e correlações bivariadas de Spearman, considerando diferenças estatisticamente significativas "p" bicaudal menor que 0,05. Realizaram-se entrevistas qualitativas (n=12) acerca dos impactos da pandemia. Resultados: identificou-se 6,3% de prevalência de Síndrome de Burnout. Houve associação entre os domínios Desgaste Emocional e Despersonalização e as variáveis medo, aumento do consumo de álcool e impacto na saúde (p<0,05). Evidenciaram-se mudanças no contexto laboral, aumento do nível de exigência e da carga de trabalho e impactos na saúde. Conclusão: conclui-se que há associação entre o contexto de trabalho na pandemia e o Burnout. O aumento da sobrecarga de trabalho repercutiu em prejuízos na saúde mental(AU)

Objective: to analyze the relationship between the work context of nursing leaders in the COVID-19 pandemic and Burnout. Method: mixed method study, with a quantitative sample of 64 nursing leaders, from all sectors of four hospitals in Rio Grande do Sul. Data collection carried out from August to October 2020, after approval by the National Research Ethics Committee. Inferential analysis of quantitative data (n=64) was performed, applying Mann-Whitney tests and bivariate Spearman correlations, considering statistically significant two-tailed "p" differences less than 0.05. Qualitative interviews (n=12) were carried out about the impacts of the pandemic. Results: a 6.3% prevalence of Burnout Syndrome was identified. There was an association between the Emotional Exhaustion and Depersonalization domains and the variables fear, increased alcohol consumption and impact on health (p<0.05). There were changes in the work context, an increase in the level of demand and workload, and impacts on health. Conclusion: it is concluded that there is an association between the work context in the pandemic and Burnout. The increase in work overload had negative effects on mental health(AU)

Objetivo: analizar la relación entre el contexto de trabajo de los líderes de enfermería en la pandemia de COVID-19 y el Burnout. Método: estudio de método mixto, con muestra cuantitativa de 64 líderes de enfermería, de todos los sectores de cuatro hospitales de Rio Grande do Sul. La recolección de datos tuvo lugar de agosto a octubre de 2020, previa aprobación del Comité Nacional de Ética en Investigación. Se realizó el análisis inferencial de datos cuantitativos (n=64), se aplicaron pruebas de Mann-Whitney y correlaciones bivariadas de Spearman, considerando diferencias estadísticamente significativas "p" de dos colas menor a 0,05. Se realizaron entrevistas cualitativas (n=12) sobre los impactos de la pandemia. Resultados: se identificó una prevalencia del Síndrome de Burnout del 6,3%. Hubo asociación entre los dominios Cansancio Emocional y Despersonalización y las variables miedo, aumento del consumo de alcohol e impacto en la salud (p<0,05). Se han producido cambios en el contexto laboral, aumento en el nivel de exigencia y en la carga de trabajo e impactos en la salud. Conclusión: se concluye que existe asociación entre el contexto laboral en la pandemia y el Burnout. El aumento de la sobrecarga de trabajo tuvo efectos negativos sobre la salud mental(AU)

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OBJECTIVE: To understand the implications of working conditions during the COVID-19 pandemic for Nursing professionals. METHOD: Qualitative, exploratory, and descriptive study conducted in four hospitals in southern Brazil. A total of 349 records made by nurses and nursing technicians/assistants through an electronic form were selected and submitted to content analysis. Ethical aspects were respected, and the participants consented to the Free and Informed Consent Form. RESULTS: The increase in work demands and exhaustion were evidenced; the lack of hospital institutional support in assisting infected workers and in view of the need for further testing; and the impacts of the devaluation of Nursing, expressed by feelings of vulnerability and lack of recognition. FINAL CONSIDERATIONS: The pandemic increased the wear and tear of Nursing with a projection of the lack of structure for crises situations. It is suggested to invest in the emotional and managerial resources of health care teams to better cope with similar health crises in the future.

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BACKGROUND: The identification of safety incidents and establishment of systematic methodologies in health services to reduce risks and provide quality care was implemented by The World Health Organization. These safety incidents allowed the visualization of a vast panorama, ranging from preventable incidents to adverse events with catastrophic outcomes. In this scenario, the issue of fall(s) is inserted, which, despite being a preventable event, can lead to several consequences for the patient, family, and the healthcare system, being the second cause of death by accidental injury worldwide, this study aims to identify the variability inherent in the daily work in fall prevention, the strategies used by professionals to deal with it and the opportunities for improvement of the management of work-as-imagined. METHOD: A mixed method approach was conducted, through process modeling and semi-structured interviews. The study was conducted in a public university hospital in southern Brazil. Study steps: modeling of the prescribed work, identification of falls, modeling of the daily work, and reflections on the gap between work-as-done and work-as-imagined. Medical records, management reports, notification records, protocols, and care procedures were consulted for modeling the work process, and semi-structured interviews were conducted with 21 Nursing professionals. The study was conducted between March 2019 and December 2020. RESULTS: From July 2018 to July 2019, 447 falls occurred, 2.7% with moderate to severe injury. The variability occurred in the orientation of the companion and the assurance of the accompanied patient's de-ambulation. The professionals identified individual strategies to prevent falls, the importance of multi-professional work, learning with the work team, and the colleague's expertise, as well as suggesting improvements in the physical environment. CONCLUSION: This study addressed the need for fall prevention in the hospital setting as one of the main adverse events that affect patients. Identifying the variability inherent to the work allows professionals to identify opportunities for improvement, understand the risks to which patients are subjected, and develop the perception of fall risk as a way to reduce the gap between work-as-imagined and work-as-done.

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OBJECTIVE: To identify the levels of professional quality of life and the occupational stress in nursing professionals. METHOD: Cross sectional study conducted between April and August 2020, with nursing professionals working in inpatient units for clinical and surgical patients of a large hospital. The Work Stress Scale and the Professional Quality of Life Scale were applied. RESULTS: The sample consisted of 150 professionals, with a mean age of 43 ± 8.89 years, being 84.7% (127) female. The mean of the work stress scale was 1.9 (± 0.71), a moderate level of stress. It was found that compassion satisfaction had a median of 50.3 (9.1 - 64.6), burnout of 48.5 (32.2 - 84.8) and post-traumatic stress disorder of 47.1 (38.6 - 98.3). CONCLUSION: Stress at work and Compassion Fatigue were identified in the sample, especially in secondary-level professionals, demonstrating the need to implement strategies to reduce psycho-emotional harm in these professionals.

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RESUMO: Objetivo: avaliar a satisfação dos familiares de pacientes internados na Unidade de Terapia Intensiva e sintomas de ansiedade, depressão, estresse pós-traumático e qualidade de vida. Método: estudo longitudinal com familiares de pacientes de uma Unidade de Terapia Intensiva, no sul do Brasil, realizado em dois momentos: após alta do paciente, seguida de três meses, com os instrumentos: FS-ICU 24, HADS, IES-6, EQ-5D-3L. A análise foi realizada no programa Statical Package for the Social Sciences (SPSS). Resultados: 73/100% familiares, sendo 58/79,5% do sexo feminino. A satisfação dos familiares foi de 77,42%. Houve diferença significativa nos sintomas de depressão (p=0,001), estresse pós-traumático (p=0,000) e qualidade de vida, (p=0,007) e "ansiedade e depressão" (p=0,009), quando comparados aos familiares. A ansiedade não apresentou significância (p=0,095). Conclusão: satisfação com os cuidados foi satisfatória. Os que perderam seus entes se mostraram mais deprimidos, estressados e com piores escores de qualidade de vida, contribuindo, assim, para a prática clínica.

ABSTRACT Objective: To evaluate the satisfaction of family members of patients admitted to the Intensive Care Unit and symptoms of anxiety, depression, post-traumatic stress, and quality of life. Method: a longitudinal study with relatives of patients in an Intensive Care Unit in southern Brazil, carried out at two points: after the patient was discharged, followed by three months, using the following instruments: FS-ICU 24, HADS, IES-6, EQ-5D-3L. The analysis was carried out using the Statistical Package for the Social Sciences (SPSS) program. Results: 73/100% of relatives, 58/79.5% of whom were female. Family member satisfaction was 77.42%. There was a significant difference in symptoms of depression (p=0.001), post-traumatic stress (p=0.000) and quality of life, (p=0.007) and "anxiety and depression" (p=0.009) when compared to family members. Anxiety was not significant (p=0.095). Conclusion: Satisfaction with care was satisfactory. Those who lost their loved ones were more depressed, stressed and had worse quality of life scores, thus contributing to clinical practice.

RESUMEN Objetivo: Evaluar la satisfacción de los familiares de pacientes ingresados en la Unidad de Cuidados Intensivos y los síntomas de ansiedad, depresión, estrés postraumático y calidad de vida. Método: estudio longitudinal con familiares de pacientes internados en una Unidad de Terapia Intensiva del sur de Brasil, realizado en dos momentos: después del alta del paciente, seguido por tres meses, utilizando los siguientes instrumentos: FSICU 24, HADS, IES-6, EQ-5D-3L. El análisis se realizó con el programa Statical Package for the Social Sciences (SPSS). Resultados: Resultados: 73/100% de los familiares, de los cuales 58/79,5% eran mujeres. La satisfacción de los familiares fue del 77,42%. Hubo una diferencia significativa en los síntomas de depresión (p=0,001), estrés postraumático (p=0,000) y calidad de vida, (p=0,007) y "ansiedad y depresión" (p=0,009), en comparación con los familiares. La ansiedad no fue significativa (p=0,095). Conclusión: La satisfacción con los cuidados fue satisfactoria. Los que perdieron a sus seres queridos estaban más deprimidos, estresados y tenían peores puntuaciones de calidad de vida, lo que contribuye a la práctica clínica.

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OBJECTIVE: to analyze the implications of the pandemic on the Nursing team's occupational health according to its performance in COVID-19 and non-COVID-19 units. METHOD: a multicenter and mixed-methods study, with a sequential explanatory strategy. A total of 845 professionals took part in the first stage, answering an electronic form which contained sociodemographic and work-related variables, as well as about the pandemic and their health, in addition to the Self-Reporting Questionnaire. 19 professionals were interviewed in the second stage. The quantitative data were submitted to statistical analysis and the qualitative ones to thematic content analysis, with integration by connection. RESULTS: the pandemic exerted impacts on the professionals' health, both in the COVID-19 and non-COVID-19 areas. However, composition of the teams presented different characteristics between the areas, as well as the risk perceptions and the work demands. CONCLUSION: the professionals working in areas COVID-19 and non-COVID-19 areas are equally affected, although with different work exposure regarding the requirements at work in the COVID-19 units and the fear of contamination in non-COVID-19 units.

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ABSTRACT Objective: To identify the levels of professional quality of life and the occupational stress in nursing professionals. Method: Cross sectional study conducted between April and August 2020, with nursing professionals working in inpatient units for clinical and surgical patients of a large hospital. The Work Stress Scale and the Professional Quality of Life Scale were applied. Results: The sample consisted of 150 professionals, with a mean age of 43 ± 8.89 years, being 84.7% (127) female. The mean of the work stress scale was 1.9 (± 0.71), a moderate level of stress. It was found that compassion satisfaction had a median of 50.3 (9.1 - 64.6), burnout of 48.5 (32.2 - 84.8) and post-traumatic stress disorder of 47.1 (38.6 - 98.3). Conclusion: Stress at work and Compassion Fatigue were identified in the sample, especially in secondary-level professionals, demonstrating the need to implement strategies to reduce psycho-emotional harm in these professionals.

RESUMEN Objetivo: Identificar los niveles de calidad de vida profesional y estrés laboral en los profesionales de enfermería. Método: Estudio transversal realizado entre abril y agosto de 2020, con profesionales de enfermería que laboran en unidades de internación para pacientes clínicos y quirúrgicos de un gran hospital. Se aplicó la Escala de Estrés Laboral y la Escala de Calidad de Vida Profesional. Resultados: La muestra estuvo formada por 150 profesionales, con una edad media de 43 ± 8,89 años, siendo el 84,7% (127) mujeres. El promedio de la escala de estrés en el trabajo fue de 1,9 (± 0,71), un nivel de estrés moderado. Se encontró que la satisfacción a través de la compasión tuvo una mediana de 50,3 (9,1 - 64,6), el agotamiento de 48,5 (32,2 - 84,8) y el trastorno de estrés postraumático de 47,1 (38,6 - 98,3). Conclusión: En la muestra se identificaron estrés en el trabajo y fatiga por compasión, especialmente en profesionales de nivel medio, lo que demuestra la necesidad de implementar estrategias para reducir el daño psicoemocional en estos profesionales.

RESUMO Objetivo: Identificar os níveis de qualidade de vida profissional e o estresse ocupacional em profissionais da enfermagem. Método: Estudo transversal realizado entre abril e agosto de 2020, com profissionais da enfermagem atuantes em unidades de internação para pacientes clínicos e cirúrgicos de um hospital de grande porte. Os instrumentos utilizados foram a Escala de Estresse no Trabalho e Escala de Qualidade de Vida Profissional. Resultados: A amostra foi constituída por 150 profissionais, com média de idade de 43 ± 8,89 anos, sendo 84,7% (127) do sexo feminino. A média da escala de estresse no trabalho foi 1,9 (± 0,71), nível moderado de estresse. Verificou-se que satisfação por compaixão apresentou mediana de 50,3 (9,1 - 64,6), burnout de 48,5 (32,2 - 84,8) e estresse pós-traumático de 47,1 (38,6 - 98,3). Conclusão: Identificou-se estresse no trabalho e Fadiga por Compaixão na amostra, principalmente nos profissionais de nível médio, demonstrando a necessidade de implementar estratégias para a redução do dano psicoemocional nestes profissionais.