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Introdução:A relevância da participação e controle social, promulgados pela Constituição Federal de 1988, garante o exercício da cidadania ao permitir que a população participe ativamente na formulação das políticas públicas de saúde. Neste contexto, surgiram as ouvidorias públicas, com o objetivo de permitir a escuta direta da população, dando protagonismo à sociedade civil.Objetivo:Elaborar um planejamento estratégico e avaliação sobre o tempo de espera por atendimento e internação em um hospital universitário. Metodologia:Trata-se de um estudo ecológico, realizado em junho de 2023 num hospital de ensino no Nordeste do Brasil. Os dados foram obtidos de relatórios da avaliação de usuários atendidos no ambulatório e internação, nos anos de 2016, 2017, 2019 e 2022.Resultados:A partir da análise dos dados foi identificado que há discrepâncias nos índices de satisfação entre os anos estudados. A ausência de detalhes nos relatórios, causa vieses nas pesquisas de satisfação, uma vez que a cada ano é variável o número de usuários pesquisados e o questionário utilizado sofre mudanças nas perguntas, sem justificativa para as alterações. O tempo de espera pelo atendimento e internação foi avaliado e considerado o que obteve piores índices de satisfação.Conclusão:Os resultados deste estudo mostraram que a pesquisa de satisfação com o usuário é uma importante ferramenta de avaliação para a gestão, contudo, há necessidade de um método mais seguro para a execução da avaliação de satisfação. Otempo de espera tem sido uma variávelquefrequentementenão tem atendido de forma satisfatória, sendo necessário identificar e corrigir as causas desse desconforto. Espera-se que este estudo possa contribuir para o fortalecimento da ouvidoria e da pesquisa de satisfação como ferramentas de gestão (AU).

Introduction:The relevance of participation and social control, promulgated by the Federal Constitution of 1988, ensures the exercise of citizenship by allowing the population to participate actively in the formulation of public health policies.In this context, public ombudsmen arise, in order to allow direct listening of the population, giving prominence to civil society.Objective:The study aims to Elaborate a strategic planning and evaluation of the waiting time for care and hospitalization in a university hospital. Methodology:This is an ecological study, carried out in June 2023 in a teaching hospital in Northeast Brazil. Data were obtained from evaluation reports of users treated at the outpatient clinic and hospitalization, in the years 2016, 2017, 2019 and 2022.Results:From the data analysis it was identified that there are discrepancies in the satisfaction rates between the years studied. The absence of methodology described in the reports causes bias in the satisfaction surveys, since each year the number of users surveyed is variable and the questionnaire used undergoes changes in the questions, without justification for the changes. The waiting time for care/hospitalization was considered the one that had the worst satisfaction rates.Conclusion:The results of this study showed that the user satisfaction survey is an important assessment tool for management, however, there is a need for a safer method for carrying out the satisfaction assessment. The waiting time has been a variable that has often not been attended satisfactorily, and it is necessary to identify and correct the causes of this discomfort. It is hoped that this study can contribute to strengthening the ombudsman and the satisfaction survey as management tools (AU).

Introducción:La relevancia de la participación y control social, promulgados por la Constitución Federal de 1988, garantiza el ejercicio de la ciudadanía al permitir que la población participe activamente en la formulación de las políticas públicas de salud.En este contexto, surgen las defensorías públicas, con el objetivo de permitir la escucha directa de la población, dando protagonismo a la sociedad civil.Objetivo:Elaborar una planificación estratégica y evaluación del tiempo de espera para atención y hospitalización en un hospital universitario.Metodología:Se trata de un estudio ecológico, realizado en junio de 2023 en un hospital universitario del Norestede Brasil. Los datos se obtuvieron de informes de evaluación de usuarios atendidos en el ambulatorio y hospitalización, en los años 2016, 2017, 2019 y 2022.Resultados:A partir del análisis de los datos fue identificado que hay discrepancias en los índices de satisfacción entre los años estudiados. La ausencia de metodología descrita en los informes, causa sesgos en las encuestas de satisfacción, una vez que cada año es variable el número de usuarios investigados yel cuestionario utilizado sufre cambios en las preguntas, sin justificación para las alteraciones. El tiempo de espera por la atención/internación fue considerado el que tuvo los peores índices de satisfacción.Conclusión:Los resultados de este estudio mostraron que la encuesta de satisfacción del usuario es una herramienta de evaluación importante para la gestión, sin embargo, existe la necesidad de un método más seguro para llevar a cabo la evaluación de la satisfacción. El tiempo de espera ha sido una variable que muchas veces no ha sido atendida satisfactoriamente, siendo necesario identificar y corregir las causas de este malestar. Se espera que este estudio pueda contribuir a fortalecer la Defensoría del Pueblo y la encuesta de satisfacción como herramientas de gestión (AU).

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Resumo O objetivo deste artigo é identificar a satisfação dos usuários em relação às cadeiras de rodas e à prestação de serviços públicos e privados de saúde da Região Metropolitana da Baixada Santista. Estudo transversal com abordagem quantitativa. Os participantes responderam a um questionário sociodemográfico e à versão brasileira do Quebec Assistive Technology User Satisfaction Assessment. Os dados foram analisados utilizando a estatística descritiva e comparativa por meio do teste t de Student. Os tamanhos de efeito d de Cohen foram calculados. Os participantes (n = 42) estavam "mais ou menos satisfeitos" com as cadeiras de rodas e "pouco satisfeitos" com a prestação de serviços. Os usuários de cadeiras de rodas monobloco apresentaram satisfação significativamente maior com suas cadeiras em comparação com usuários de cadeiras de rodas acima de 90kg (p = 0,010, d = 1,04). Os usuários de serviços privados apresentaram satisfação significativamente maior com a prestação de serviço em comparação aos usuários de serviços públicos (p = 0,021, d = 0,75). Os usuários de cadeiras de rodas da Região Metropolitana da Baixada Santista estão mais satisfeitos com as cadeiras de rodas monobloco e menos satisfeitos com os serviços públicos.

Abstract This article seeks to identify user satisfaction in relation to wheelchairs and the provision of public and private health services in the Baixada Santista Metropolitan Region. It involved a cross-sectional study with a quantitative approach. Participants answered a sociodemographic questionnaire and the Brazilian version of the Quebec Assistive Technology User Satisfaction Assessment. Data were analyzed using descriptive and comparative statistics by means of Student's t test. Cohen's d effect sizes were also calculated. Participants (n = 42) were "more or less satisfied" with the wheelchairs and "quite satisfied" with the services provided. Rigid frame wheelchair users were significantly more satisfied with their wheelchairs compared to users of wheelchairs weighing over 198 lbs. (p = 0.010, d = 1.04). Users of private services showed significantly greater satisfaction with the provision of the service compared to public services users (p = 0.021, d = 0.75). Wheelchair users in the Baixada Santista Metropolitan Region are more satisfied with the rigid frame wheelchair and less satisfied with public services.

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En esta investigación se analiza la mejora del servicio de la salud mediante aplicaciones para el paciente, a través del espacio digital personal Mi Salud, que permite a la ciudadanía disponer de su información de salud y de otros servicios en línea para mejorar la relación médico-paciente. Se realizó un estudio de caso en el hospital Sant Llorenç de Viladecans, focalizado en la aplicación Mi Salud, cuya función es, precisamente, mejorar las estrategias de promoción para abordar aspectos como las expectativas, necesidades o características de los clientes. Los resultados mostraron que Mi Salud mejora el índice de satisfacción de los pacientes; que los usuarios de más edad tienden a utilizar más la aplicación, pese a cierto desconocimiento sobre la app, y que el uso de los datos privados es una cuestión secundaria para estos. De manera global se concluye que este tipo de herramientas son eficaces para la consecución de tales objetivos, por lo que resulta recomendable ahondar en su uso para la agilización y mejora de los servicios(AU)

This research analyzes the improvement of the health service through applications for the patient through the personal digital space My Health, which allows citizens to have their health information and other services online to improve the patient -doctor relationship. A case study was carried out at Sant Llorenç de Viladecans hospital, focused on My Health application, whose function is, precisely, to improve promotion strategies to address aspects such as the expectations, needs or client characteristics. The results showed that Mi Salud App improves the patient satisfaction rate; older users tend to use the application more, despite a certain lack of knowledge about the app, and the use of private data is a secondary issue for them. Generally, it is concluded that this type of tools is effective in achieving such objectives, so it is advisable to delve into their use to streamline and to improve services(AU)

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INTRODUCTION: Many rehabilitation services in the face of the COVID-19 health emergency have had to adapt face-to-face interventions with remote care through teleprehabilitation. We aim to describe the implementation of a teleprehabilitation program during the COVID-19 pandemic for patients who are candidates for elective cancer surgery in a low-income Chilean public hospital. Secondarily, describe the perspectives and satisfaction of patients with the program. MATERIAL AND METHODS: Correspond to a descriptive and retrospective pre-habilitation telemedicine intervention study. Implementation was measured in terms of, recruitment rate, retention, dropouts, and occurrence of adverse events. User perspectives and satisfaction were evaluated through a survey composed of nine items on a Likert scale with five response options. Descriptive analyses were considered with mean, standard deviation, minimum, maximum, as well as absolute and relative frequency. For patients' perspectives on the program, a qualitative analysis was considered to describe them. The most relevant domains were identified in a text box to illustrate the results. RESULTS: One hundred fifty-five patients were referred to the teleprehabilitation program, with 99.3% recruitment, a retention rate of 46.7%, and no adverse events reported. In relation to user satisfaction, in general, patients showed good satisfaction with the teleprehabilitation program except items related to "access to the teleprehabilitation program connection" and "number of sessions." Thirty-three patients reported their perspectives on the intervention, represented in 12 domains. CONCLUSION: It is possible to implement a teleprehabilitation program for oncosurgical patients in the context of preoperative care during the COVID-19 pandemic, with good user satisfaction. Likewise, this study provides guidance for other health institutions that wish to implement a teleprehabilitation program.

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Introduction: The RobHand (Robot for Hand Rehabilitation) is a robotic neuromotor rehabilitation exoskeleton that assists in performing flexion and extension movements of the fingers. The present case study assesses changes in manual function and hand muscle strength of four selected stroke patients after completion of an established training program. In addition, safety and user satisfaction are also evaluated. Methods: The training program consisted of 16 sessions; two 60-minute training sessions per week for eight consecutive weeks. During each session, patients moved through six consecutive rehabilitation stages using the RobHand. Manual function assessments were applied before and after the training program and safety tests were carried out after each session. A user evaluation questionnaire was filled out after each patient completed the program. Results: The safety test showed the absence of significant adverse events, such as skin lesions or fatigue. An average score of 4 out of 5 was obtained on the Quebec User Evaluation of Satisfaction with Assistive Technology 2.0 Scale. Users were very satisfied with the weight, comfort, and quality of professional services. A Kruskal-Wallis test revealed that there were not statistically significant changes in the manual function tests between the beginning and the end of the training program. Discussion: It can be concluded that the RobHand is a safe rehabilitation technology and users were satisfied with the system. No statistically significant differences in manual function were found. This could be due to the high influence of the stroke stage on motor recovery since the study was performed with chronic patients. Hence, future studies should evaluate the rehabilitation effectiveness of the repetitive use of the RobHand exoskeleton on subacute patients. Clinical Trial Registration: https://clinicaltrials.gov/ct2/show/NCT05598892?id=NCT05598892&draw=2&rank=1, identifier NCT05598892.

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BACKGROUND: Wheelchairs are vital for the successful rehabilitation and inclusion of people with mobility disabilities; 10% of the population with disabilities needs a wheelchair, but only 15% have access to an adequate one. Not user-configured wheelchairs may lead to postural deformities and pressure ulcers, thus negatively impact user satisfaction, wheelchair skills, and quality of life. OBJECTIVE: To assess the impact of the 8-step "Guidelines on the provision of manual wheelchairs in less-resourced settings" from the World Health Organization (WHO) on user satisfaction, wheelchair skills, and quality of life of Mexican manual wheelchair users. METHODS: 12 wheelchair users with spinal cord injury that received rehabilitation were recruited. Volunteers were provided a wheelchair and cushion following the WHO 8-step guidelines. Assessment of QUEST, WHOQOL-Bref, and WST-Q was performed at the beginning of the study and 12 months later. RESULTS: Significant improvement was observed in terms of satisfaction (QUEST; P = 0.009) after receiving the wheelchair and the foam cushion (QUEST; P = 0.004). WHOQol-Bref did not denote significant differences. For the dimensions assessed by the WST-Q scores, a significant 10.9% improvement was observed in both, capacity (P = 0.022) and performance (P = 0.009). CONCLUSIONS: The application of the WHO 8-step guidelines for wheelchair provision may contribute to increase user satisfaction regarding the wheelchair and cushion devices as well as the prescription process as determined by the QUEST. According to the WST-Q, functional capacity and mobility may also be improved by following the 8-step guidelines.

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Resumo Objetivo Visa analisar a satisfação dos usuários em relação aos atributos essenciais da Atenção Primária à Saúde, no Estado da Paraíba, a partir de dados secundários do PMAQ- AB. Método Estudo transversal realizado entre 2020 e 2021, com dados de 5.347 usuários vinculados a 1.363 equipes de saúde na APS do Estado. Foram selecionadas questões do material utilizado na Avaliação Externa no 3º ciclo do PMAQ-AB referentes ao perfil demográfico, condição socioeconômica e instrumento elaborado pelos pesquisadores com 42 variáveis. As respostas dos usuários foram categorizadas por equipe de saúde: "Muito Bom" (valor 4), "Bom" (valor 3), "Regular" (valor 2), "Ruim" (valor 1) e "Muito Ruim" (valor 0). Os dados foram tabulados por meio de frequência, porcentagens simples e analisados sob forma de tabelas no Excel 2010. Resultado A classificação "Muito Bom" foi de 10.751 (52,5%) em Acesso de Primeiro Contato, 9757 (55,1%) em Longitudinalidade, 1.315 (48,2%) em Coordenação da Atenção; com menor, proporção 4.146 (25,3%) em Integralidade no Estado da Paraíba. Conclusão O estudo demonstrou classificação geral positiva com a satisfação dos usuários e a presença dos atributos, nas Macrorregiões e Estado. Todavia, verificou-se baixo desempenho no atributo Integralidade e piores avaliações atribuídas à Macrorregião I.

Abstract Objective To analyze user satisfaction in relation to the essential attributes of Primary Health Care, in the State of Paraíba, based on secondary data from the PMAQ-AB. Method Cross-sectional study carried out between 2020 and 2021, with data from 5,347 users linked to 1,363 health teams in the State's PHC. Questions were selected from the material used in the External Assessment in the 3rd cycle of the PMAQ-AB referring to the demographic profile, socioeconomic status and instrument prepared by the researchers with 42 variables. User responses were categorized by health team: "Very Good" (value 4), "Good" (value 3), "Regular" (value 2), "Bad" (value 1) and "Very Bad" (value 0). Data were tabulated using frequency, simple percentages and analyzed in the form of tables in Excel 2010. Result The "Very Good" classification was 10,751 (52.5%) in First Contact Access, 9757 (55.1%) in Longitudinality, 1,315 (48.2%) in Care Coordination; with a smaller proportion of 4,146 (25.3%) in Integrality in the State of Paraíba. Conclusion The study showed a positive general classification with user satisfaction and the presence of attributes, in the Macro-regions and State. However, there was low performance in the Comprehensiveness attribute and worse evaluations attributed to Macroregion I.

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Resumo Para construir uma Atenção Primária à Saúde de qualidade deve-se considerar atributos essenciais e participação social. Este estudo, norteado pelo compromisso da saúde coletiva de fomentar processos de cogestão a partir de estratégias participativas, teve como objetivo compreender a percepção dos usuários sobre o atendimento recebido e o funcionamento de sua Unidade Básica de Saúde. O estudo transversal, qualitativo, de caráter exploratório-descritivo realizou a coleta de dados em 25 unidades de saúde urbanas e rurais do Distrito Federal, entre agosto de 2018 e fevereiro de 2019. Para elaborar este artigo, foram utilizadas as respostas a uma pergunta aberta de um questionário semiestruturado. Nelas, os usuários fizeram sugestões ou queixas a respeito dos serviços de saúde prestados. As respostas foram analisadas utilizando o software AtlasTI e sistematizadas em categorias temáticas. Ao final, foram organizadas nas seguintes categorias: elenco de profissionais, turnos de funcionamento, serviços disponíveis e infraestrutura. A escuta qualificada dos usuários permite conhecer as singularidades dos serviços para o planejamento e a construção de um modelo de atenção comprometido com o ato de cuidar, na perspectiva dos atores que compõem os territórios de saúde.

Abstract Quality in Primary Health Care can only be endured by considering essential attributes and social participation. This study, guided by collective health and its commitment to foster co-management processes based on participatory strategies, examined user perception regarding the care received and the functioning of their Basic Health Unit. A cross-sectional, qualitative, descriptive exploratory study was conducted with data collected at 25 urban and rural Primary Health Units in the Federal District, between August 2018 and February 2019, using a validated semi-structured questionnaire. Answers were analyzed using the AtlasTI software and grouped into the following thematic categories: professional staff, working shifts, available services and infrastructure. Qualified listening to users allows us to know the singularities of the services for planning and building a care model committed to the act of caring, from the perspective of health care users.

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The acceptance of artificial intelligence (AI) systems by health professionals is crucial to obtain a positive impact on the diagnosis pathway. We evaluated user satisfaction with an AI system for the automated detection of findings in chest x-rays, after five months of use at the Emergency Department. We collected quantitative and qualitative data to analyze the main aspects of user satisfaction, following the Technology Acceptance Model. We selected the intended users of the system as study participants: radiology residents and emergency physicians. We found that both groups of users shared a high satisfaction with the system's ease of use, while their perception of output quality (i.e., diagnostic performance) differed notably. The perceived usefulness of the application yielded positive evaluations, focusing on its utility to confirm that no findings were omitted, and also presenting distinct patterns across the two groups of users. Our results highlight the importance of clearly differentiating the intended users of AI applications in clinical workflows, to enable the design of specific modifications that better suit their particular needs. This study confirmed that measuring user acceptance and recognizing the perception that professionals have of the AI system after daily use can provide important insights for future implementations.

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There is little knowledge about occupants' satisfaction when diverse end users coexist in the same building. This paper presents the results of a survey administered to 1013 occupants in 43 academic buildings in Spain, with the aim to reveal the perception of the indoor environmental quality and workplace ergonomics of both lecturers and students. The results revealed that light adequacy, cleanliness and acoustics in classrooms are perceived differently by lecturers and students. Results also revealed no gender differences in satisfaction with all aspects of comfort in classrooms. However, in offices, air quality, thermal sensation in winter and adequacy of space were perceived differently by male and female. The findings will be of interest for tertiary building maintenance, design teams and ergonomists to enhance comfort in both groups of end users. Practitioner Summary: There are no reported studies on how groups of occupants (regular and temporary) perceive comfort in relevant aspects such as acoustics, lighting, space adequacy, cleanliness, and ergonomics. The survey results with 1013 occupants revealed that regular users tend to be less satisfied than temporary users in rooms where they cohabit. Abbreviations: POE: post-occupancy evaluation; HVAC: heating, ventilation and air conditioning; AQ: air quality; IEQ: indoor environmental quality; TS: thermal sensation.

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