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Physicians' attention to patients' communication cues can improve patient satisfaction with care and perception of physicians' empathy.
Campos, Carlos Frederico Confort; Olivo, Clarice Rosa; Martins, Milton de Arruda; Tempski, Patricia Zen.
Afiliação
  • Campos CFC; The Centre for Medical and Health Sciences Education, University of Auckland, Auckland, New Zealand; Center for Development of Medical Education, Universidade de São Paulo, Sao Paulo, SP, Brazil. Electronic address: carloscampos@alumni.usp.br.
  • Olivo CR; Center for Development of Medical Education, Universidade de São Paulo, Sao Paulo, SP, Brazil.
  • Martins MA; Center for Development of Medical Education, Universidade de São Paulo, Sao Paulo, SP, Brazil.
  • Tempski PZ; Center for Development of Medical Education, Universidade de São Paulo, Sao Paulo, SP, Brazil.
Clinics (Sao Paulo) ; 79: 100377, 2024.
Article em En | MEDLINE | ID: mdl-38703716
ABSTRACT

BACKGROUND:

The pathway that links good communication skills and better health outcomes is still unclear. However, it is known that the way that physicians and patients communicate with each other has direct consequences on more "proximal outcomes", such as perceptions of physician empathy and patient satisfaction. However, which specific communication skills lead to those patient outcomes is still unknown. In this study, the authors aimed to analyze which specific patient and physician communication skills are correlated to patients' satisfaction with care and patient-perceived physician empathy.

METHODS:

The authors classified and quantified verbal and nonverbal communication of second-year internal medicine residents and their patients through video recordings of their consultations. Patients also rated their satisfaction with care and the physician's empathy for them.

RESULTS:

Using a linear regression model, the authors identified that patients' and physicians' expressions of disapproval, physicians' disruptions, and patients' use of content questions negatively correlated to patients' satisfaction and patient-perceived physician empathy. Conversely, patient affective behaviors and the physician's provision of advice/suggestion were positively correlated to at least one of the patient-measured outcomes.

CONCLUSION:

Our findings point to the importance of physicians' attentiveness to patients' communication cues. Training physicians to interpret those cues could help develop more satisfactory and empathic therapeutic relationships.
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Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Relações Médico-Paciente / Satisfação do Paciente / Comunicação / Sinais (Psicologia) / Empatia Limite: Adult / Female / Humans / Male / Middle aged Idioma: En Revista: Clinics (Sao Paulo) Assunto da revista: MEDICINA Ano de publicação: 2024 Tipo de documento: Article País de publicação: Estados Unidos
Texto completo
Adicionar na Minha BVS
Imprimir
XML
PubMed Links
Buscar no Google

Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Relações Médico-Paciente / Satisfação do Paciente / Comunicação / Sinais (Psicologia) / Empatia Limite: Adult / Female / Humans / Male / Middle aged Idioma: En Revista: Clinics (Sao Paulo) Assunto da revista: MEDICINA Ano de publicação: 2024 Tipo de documento: Article País de publicação: Estados Unidos