BACKGROUND:
Evaluating
health information system (HIS) quality is strategically advantageous for improving the quality of
patient care. Nevertheless, few systematic studies have reported what
methods, such as
standards, processes, and tools, were proposed to evaluate HIS quality.
OBJECTIVE:
This study aimed to identify and discuss the existing
literature that describes
standards, processes, and tools used to evaluate HIS quality.
METHODS:
We conducted a systematic
literature review using
review guidelines focused on
software and systems. We examined seven
electronic databases-Scopus, ACM (
Association for Computing
Machinery), ScienceDirect, Google Scholar, IEEE Xplore, Web of
Science, and
PubMed-to search for and select primary studies.
RESULTS:
Out of 782
papers, we identified 17 (2.2%) primary studies. We found that most of the primary studies addressed quality evaluation from a management perspective. On the other
hand, there was little explicit and pragmatic evidence on the processes and tools that allowed for the evaluation of HIS quality.
CONCLUSIONS:
To promote quality evaluation of HISs, it is necessary to define mechanisms and
methods that operationalize the
standards in HISs. Additionally, it is necessary to create
metrics that
measure the quality of the most critical components and processes of HISs.